Terms of use

How to buy? Requirements

To buy in our online shop you only need to have an account that will allow you to save your personal data, invoices, order details and other useful data. To register you can do so through the user icon or during the checkout process. It´s also allowed to order in “guess mode” but we recommend to create an account that will save time in further orders. To learn more about the privacy policies of the site you can visit this link.

Payment methods

In our website can pay by credit card or Paypal. We accept Visa, Master Card and American Express. The payment is made in a totally secure way through the payment gateway stripe and a certificate that makes the conexion is verified. In addition, and for greater peace of mind, the platform does not allow the saving of payment methods in the profile, so your card details will never be compromised.

Supported currencies

Our website supports different currencies and by default the system will display one depending on your location. You´ll easily may change this in the footer´s website or using filter located in the left sidebar of the shop.

Order / invoicing process

Each time you make a purchase you will receive two emails: one when you place the order and another one when it has been processed and shipped. Each of them will contain a summary of the details of the purchase. If you want an invoice you can fill in this simple form and we will send it to you by email attaching it to the order receipt.

Remember that in order for us to send it to you, you have previously had to enter the Vat Number field during the purchase process in the corresponding field of the form.

Shipping

We can deliver to almost any location in Europe. After dispatch of your order, you will be notified with the tracking number and a link where you can check your delivery status. The shipping time depends on your location, most of the time our product will arrive between 5 to 7 business days. In the case of remote locations, delivery can take up to 15 business days. Overall shipping costs for each order are worked out by adding handling costs to carrier costs. Carrier costs depend on the total weight and shipping address of your individual order. The final shipping cost will be automatically calculated for you when placing your order. Add the desired products to the shopping cart and select the option ‘Shipping’’ which will calculate the shipping costs.

Please note that free shipping is offered on all orders above €120 in Europe.

Refund policy

If during the shipping the product has suffered any damage or the pieces received don´t match with your order, please contact us using this form in order to begin the request refund process or send the products again.

Data protection

Only strictly functional personal data is collected during the purchase process in order to be able to complete the order. Under no circumstances are data transferred to third parties and you can make use of your rights of removal, consultation or modification at any time. Want to know more about our privacy policies?

Use of cookies

We use cookies that are only intended for the management of the shopping cart, order management and other functions that facilitate navigation. On this page you can learn more about our cookie policies throughout the site.

Customer service

We hope this document on our sales policy has been useful to you. In any case, if you have any questions about our store we are happy to answer you if you send us an email to hello@uvaspain.com.